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How do I get my account back?
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Sign into your account through Facebook. If you didn't link to Facebook, contact Customer Support.
I linked my account to Facebook:
- Download Jackpot Magic Slots.
- Open Jackpot Magic Slots.
- Tap the gear shaped icon.
- Tap Account Settings or Account.
- Tap Connect.
- If requested, enter your Facebook info.
- Confirm that you wish to import the Facebook-linked account.
The existing account on the device will be overwritten by the account that is being imported using Facebook.
As a reminder, to recover an account, it must have been linked to Facebook. If you did not link to Facebook before the account disappeared, please contact Customer Support and share as much of the information below as possible.
I did NOT link my account to Facebook:
Contact Customer Support and share as much of the following information as possible:
- Your Friend Code (if you remember it. If not, don't worry.)
- The Friend Code that currently appears on your device (if you see a new one)
- Your username
- A description of the profile picture(s) that were on your account
- The approximate level you reached
- The approximate number of coins that you had on the account
With this information, Customer Support will do everything they can to help recover your account.
Recently, we’ve noticed there’s been some trouble collecting Facebook and email freebies for Jackpot Magic Slots. We’re so sorry for any inconvenience faced with collecting these freebies!
While the teams responsible for the freebies have been made aware of this issue since it is affecting multiple players, we’ve uncovered the following workarounds which may come in handy for collecting those freebies!
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Please note, these steps may work for a mobile device only!
Step 1: Force Close the App
If you are unable to collect a Facebook or email freebie through the Jackpot Magic Slots app, try force closing the app (shutting the app down completely) before clicking on the freebie link.
For more information on how to do this, please see the following help articles:
Step 2: Copy the Freebie Link into a Web Browser
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If Step 1 does not resolve the issue, try copying and pasting the following link directly into Safari, Chrome, Firefox or the web browser app for your mobile device:
Note:
If the link to collect the freebie leads you to a blank page instead of to the Jackpot Magic Slots app, please try accessing the Options menu for the blank page by tapping the three horizontal dots to the right of the link and choose “Open in [Chrome/Safari/etc]” from the drop down menu that appears.
Hopefully these workarounds will help with collecting those freebies!
Need Help?
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If these workarounds don’t help, or if you are still running into issues collecting Facebook or email freebies, please feel free to reach out to Customer Support by submitting a request.